Sales Support Coordinator

Louisville, KY

Full Time

Sales

Entry Level

Role Summary:
Provide accurate and timely administrative support to customers, account managers, and the wider commercial team, ensuring a consistently exceptional customer experience.

Principal Responsibilities:

Uphold Givaudan’s Mission Statement, Quality Policy, and Values and Beliefs.
Review and categorize customer emails, prioritizing urgent inquiries.
Handle general queries from both internal and external customers.
Collaborate with local Customer Care teams to resolve order-related issues (Price/Inco).
Build and maintain customer relationships under the guidance of key account managers.
Work with Sales Managers to address and resolve customer queries.
Provide general backup and business support to Key Account Manager(s).
Ensure smooth service delivery for all customer documentation, questionnaires, product information, etc.
Support new account setup, including linking products in the relevant system.
Assist with the annual and ad-hoc pricing process.
Manage the sample request process and keep account managers informed of customer requests.
Prepare ad-hoc reports to support the account manager.
Complete other tasks as required.

Competency Requirements:

Integrity/Ethics
Quality
Vision and Values
Initiative
Sense of Urgency
Work Environment/Safety
Communication
Customer Service
Sales Team Support

Skill Requirements:

Strong written and verbal communication skills
Active listener
Well-organized
Proficient in Excel
Ability to work independently and in team settings
Ability to motivate others
Goal- and deadline-oriented
Strong work ethic

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Sales Support Coordinator

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